Ci4 Responsible Gaming — Play Safely and in Control
Ci4 believes online entertainment should bring you joy, not stress. This page provides practical guidance, self-control tools and support resources to help you always play within healthy boundaries.
1. ci4's Commitment to Responsible Gaming
Ci4 takes our responsibility towards user wellbeing seriously. This platform is built not just for entertainment, but with the conscious awareness that some users may need support to maintain healthy control over their gaming habits.
We are committed to providing a safe, transparent and responsible gaming environment for all users in Malaysia. This means offering easily accessible self-control tools, presenting clear information about the risks involved, and encouraging users to seek help whenever they need it.
Online gaming should be a source of relaxation and fun — not something that disrupts your financial stability, personal relationships or mental wellbeing. If you feel that gaming is starting to have a negative impact on your life, please take immediate steps using the guides and tools we have provided.
2. Signs of Risky Gambling Behaviour
Identifying a problem early is the most important step. Here are some signs to watch out for in yourself or someone you care about:
- Feeling stressed or anxious when unable to play
- Using money set aside for daily essentials (food, bills, rent) for betting purposes
- Attempting to recover losses by continuing to increase bet amounts
- Lying to family members or friends about how much time and money you have spent on gaming
- Neglecting work, family or social responsibilities because of gaming
- Only feeling satisfied or excited when betting increasingly larger amounts
- Being unable to stop or cut back on gaming despite intending to do so
If you recognise two or more of the signs above, we encourage you to use the available self-control tools or reach out to professional support.
3. How to Set Practical Time and Budget Limits
Decide how long you want to play before starting a session. Set a timer on your phone. When the time is up, end the session — even if you are on a winning streak. Time discipline is the foundation of healthy gaming.
Set a fixed amount in MYR (RM) as your weekly entertainment budget. Treat it like any other leisure spend — once it's gone, your session for the week is over. Never top up your budget by borrowing money.
Set a maximum loss limit for each session. Once reached, stop playing — no exceptions. Chasing losses is one of the leading causes of problem gambling; don't let emotions drive your decisions.
4. Self-Control Tools in Your ci4 Account
Ci4 offers several self-control options that you can activate directly through your account dashboard or by contacting our support team at [email protected]:
- Deposit Limit: Set a maximum limit on the total deposit amount allowed within a daily, weekly, or monthly period. Limits take effect immediately and can be reduced at any time. Increases only take effect after a 72-hour waiting period to ensure your decision is well considered.
- Cooling-Off Period: If you feel the need to take a break, you can request a pause of 24 hours, 7 days or 30 days. During this cooling-off period, you will not be able to log in or make any transactions.
- Self-Exclusion: For users who wish to stop playing for a longer period, we offer a self-exclusion option ranging from 6 months to 5 years. During this period, your account will be fully blocked and cannot be reopened before the set duration has elapsed.
All self-control requests will be taken seriously and processed promptly. We will not attempt to persuade or encourage you to reverse your decision.
5. Protection of Minors
Ci4 has a zero-tolerance policy towards the use of our platform by individuals under the age of 18. All new account registrations require age verification, and we reserve the right to request identity verification documents to confirm a user's age status at any time.
If you are a parent or guardian, we encourage you to take the following steps to protect children from accessing online gambling platforms:
- Use parental control software or content filters on shared devices
- Do not share your account password with anyone, including family members
- Log out of the platform after every session on a shared device
- Keep your login credentials somewhere children cannot access
If you suspect that someone under the age of 18 has been using a ci4 account, please contact us immediately at [email protected] so that appropriate action can be taken.
6. Life Balance & Seeking Professional Help
Online gaming should make up just a small part of a well-rounded life — not become the centre of it. ci4 encourages all users to maintain a healthy balance between online entertainment and other activities such as spending time with family, sports, socialising and taking care of their mental health.
If you or someone you know is struggling with a gambling-related problem, don't hesitate to reach out for help. Here are some steps you can take:
- Talk to someone you trust — a family member or close friend
- Contact a mental health or counselling helpline in Malaysia
- Consult a medical professional or licensed counsellor for clinical guidance
- Use the self-control tools in your ci4 account to give yourself the break you need
Asking for help is a sign of strength, not weakness. ci4 fully supports your decision to look after your health and wellbeing. Our support team can be reached at [email protected] for any enquiries related to responsible gaming, including requests for self-control measures or account closure.
For more information about our platform and services, please visit the FAQ or contact our team directly.